From eReferral analytics to full CRM — track sales activity, operational performance, and group-wide analytics in one platform built for imaging providers.
EDI setup is manual and fragmented. Report delivery failures are invisible. New referring doctors fall through the cracks. No single system owns the referral-to-report lifecycle.
New referring doctors are contacted manually across HealthLink, Medical Objects, and the RIS. There's no single workflow or status tracker.
When a report bounces due to a wrong EDI or inactive address, imaging providers find out only when the doctor calls in — weeks later.
Sales reps can't see which of their clinic visits translated into referral volume. There's no closed loop between commercial activity and clinical outcomes.
Every imaging provider maintains their own siloed address book. EDIs expire, doctors move practices, and there's no centralised source of truth.
Managers can see referral volume but not delivery rates, onboarding pipeline, or clinic-level engagement trends — all in separate systems.
Teams manually export from CRM, paste into Google Sheets, and hope the CSV updates. There's no automation, audit trail, or error detection.
Each tier unlocks additional capabilities. Start where you are and grow into the full platform as your network expands.
| Location | Sales person | Clinic | Doctor | Referrals |
|---|---|---|---|---|
| Metro North | Alex | Riverside Medical Centre | Dr. A. Williams | 38 |
| Metro South | Jordan | Lakeside Family Practice | Dr. J. Chen | 29 |
| Metro East | Alex | Hillview Health | Dr. M. Patel | 22 |
| Bayside | Sam | Harbourne Family Practice | Dr. S. Nguyen | 19 |
| Central | Sam | Central Medical Group | Dr. R. Okafor | 14 |
| Doctor | Clinic | Modality | Delivery method | Status |
|---|---|---|---|---|
| Dr. A. Williams | Riverside Medical | MRI Brain | HealthLink EDI | Delivered |
| Dr. J. Chen | Lakeside Family Practice | Ultrasound Abd | Medical Objects | Delivered |
| Dr. M. Patel | Hillview Health | CT Chest | HealthLink EDI | Failed — bad EDI |
| Dr. S. Nguyen | Central Medical Group | X-Ray Chest | Fax | Pending |
| Dr. R. Okafor | Harbourne Family Practice | DEXA | Email PDF | Delivered |
| Performer | MTD referrals | Δ vs prior month | Delivery rate | New doctors | At-risk clinics |
|---|---|---|---|---|---|
| Imaging Associates | 1,624 | +11.8% | 96.4% | +15 | 2 |
| Metro Radiology | 1,108 | +8.3% | 94.9% | +11 | 4 |
| Southern Imaging | 784 | +5.9% | 95.7% | +8 | 3 |
| PMG Radiology | 424 | -1.8% | 93.2% | +5 | 7 |
Per-performer pricing. Each imaging group on the platform is a separate performer. Volume discounts available for groups with 3+ performers.
| Feature | Basic Pricing on request |
Intermediate Pricing on request |
Master Pricing on request |
|---|---|---|---|
| Sales & territory | |||
| My clinics & doctors view | ✓ | ✓ | ✓ |
| Sales territory assignment | ✓ | ✓ | ✓ |
| At-risk & drop-off alerts | ✓ | ✓ | ✓ |
| Doctor onboarding wizard | ✓ | ✓ | ✓ |
| EDI & delivery method setup | ✓ | ✓ | ✓ |
| All reps' activity visible | — | ✓ | ✓ |
| Sales rep performance ranking | — | Summary | ✓ |
| eReferral analytics | |||
| Referral volume by clinic | ✓ | ✓ | ✓ |
| Modality breakdown | Basic | ✓ | ✓ |
| e-Referral trend chart | — | ✓ | ✓ |
| Multi-location operations view | — | ✓ | ✓ |
| Cross-performer group view | — | — | ✓ |
| Report delivery hub | |||
| Delivery method setup (wizard) | ✓ | ✓ | ✓ |
| Delivery status tracking | — | ✓ | ✓ |
| Failure alerts & remediation | — | ✓ | ✓ |
| EDI registry & doctor directory | — | ✓ | ✓ |
| Delivery analytics (group-wide) | — | — | ✓ |
| Group & executive | |||
| Network doctor growth tracking | — | — | ✓ |
| State & region breakdown | — | — | ✓ |
| Executive summary reports | — | — | ✓ |
| API access for BI tools | — | — | ✓ |
| Infrastructure & support | |||
| Secure user authentication | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | ✓ |
| Dedicated account manager | — | — | ✓ |
| Add-ons (available on any tier) | |||
| AI assistant — summarise & retrieve insights | + Add-on | + Add-on | + Add-on |
| Marketing suite — GP newsletters & website builder | + Add-on | + Add-on | + Add-on |
| Marketplace — open referral matching | + Add-on | + Add-on | + Add-on |